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Any claim that goods have not conformed to specification will not be accepted without prior written authorization from Seller within fourteen (14) days of the receipt by Purchases of such goods; otherwise, any such claims shall be deemed to have been waived by Purchaser. If Purchaser complies with the notice requirements, Seller’s liability shall be limited to refunding the purchase price of the product in question. No damages or charges of any kind, either labor, expenses or otherwise, suffered by Purchaser in repairing or replacing a product will be allowed. The original shipping and handling charges are not refundable. If the customer ordered the wrong product after talking with customer service a 10% restocking fee will be applied in the return/exchange process.  Customer will be responsible for shipping charges for return as well as the new product being shipped from the factory.  Please ship your package in a prepaid, insured, traceable method to the address below. J&N Tactical 10915 Oliver Ave South Haven MN 55382.  For any other questions, notify customer service at 320-236-8228.  Thank you!